Digital technologies have and continue to be one of the core strengths of Sinc Kitchens
By reducing manual processes and human error, increasing efficiencies and capacity,
we have more time to focus on building relationships with our retail partners, and
that’s really important to us.
Manufacturing companies have
traditionally been slow to
react to the advent of digital
Sinc kitchens have realised that digital innovation is critical when it comes to
addressing manufacturers’ key business drivers and creating value, this has allowed
Sinc to take full advantage of the significant benefits from digital and their retail
partners throughout the UK and Ireland are reaping the rewards.
1. Super Smart Quotation Solutions
Working Faster and Smarter. SMART quoting, ordering and project management services
provide real-time pricing data direct from Sinc’s supply partners.
Our Smart system is a flexible business management system technology which is
tailored specifically for our business. Adapted over many years to
improve accuracy and efficiency throughout the quoting and ordering process.
2. Custom Built Customer Management System
Our bespoke CRM system helps us tailor our service to best meet the needs of our
Knowing the right questions is one thing, how we use that information is another.
Our CRM has been built from scratch with one goal, to help us provide the best service for our
Any information our retail partners kindly pass on to us, is logged, categorised
and used only by us in an effort to improve our service, offering and our understanding
of our retail partner’s needs…our partners success is our success and our CRM helps
is identify what success looks like for our partners.
3. Bespoke JOB TRACKER for smart manufacturing
Our Job Tracker has been engineered to allow Sinc to review, edit and track all
jobs in a busy manufacturing business.
Our staff can now easily keep track of job status, quality issues, stock levels
and dispatch dates automatically. Allowing our production and dispatch
staff to review, edit and set alerts against any job in process as it moves along.
This has been a very successful investment for Sinc Kitchens “ a game changer” with
massive reductions in production errors, missing items and increased confidence
in product development.
We have large visual displays throughout the Sales, Estimating, Production and Dispatch,
including the use of tablets for the logging all factory floor process, this allows
for better communications throughout all departments.
4. Dispatch and Delivery Alerts via SMS and Email
Notification and live tracking: With us, our customers can keep on track for delivery
Our Delivery Alerts solution ensures our retail partners receive delivery information
instantly via SMS or email, without employee intervention.
At Sinc we aim to simplify the order process as much as possible, and key to this
is the flow of information and how that information is relayed onto our supply partners.
Our dispatch and delivery alerts are in real time, they include a link to a delivery
note, which includes order information and advises any potential shortages,
and when to expect them. On the rare occasion orders aren’t 100% complete, it’s
important to have information relating to any shortages These are the little things
that if not explained, can cause confusion and ultimately costs everyone involved
unnecessary time and expense.
5. Custom built my account area
Real time MY ACCOUNT system for our customers, allows them to login in, order, review
and edit their orders online securely.
We know how busy you are with building your business and trying to serve your customer's everyday needs, so we want to make things as hassle free as possible, in your account area you can find all your orders, data and delivery dates.
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